Malaysia Standard Delivery
Order will be dispatched within 2 working days after you have made payment [excluding Weekends and Public Holidays].
Our West Malaysia Delivery charges are fixed at RM8 regardless of order size or value. It is free of charge if your order over RM 99 or you pick up the products in store.
Our East Malaysia Delivery charges are fixed at RM13 regardless of order size or value. It is free of charge if your order over RM 159.
Order tracking is available for Courier deliveries.
Your order can be delivered anytime between 9am and 5pm and a signature may be required on receipt. We suggest you have goods delivered to a work address rather than a home address.
If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you a new delivery date or how you can pick it up.
If for any reason our delivery service provider cannot deliver your order on the third delivery date it will return your order to us, and we will cancel your order and refund your payment to you less any reasonable charges we have incurred.
International Delivery Information
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. There is also a handling charge of RM10 for every parcel sent.
Will I be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.