To help you get the items you want, you can now pre-order items (where pre-order stock is available).
If an item is available for pre-order, you will be able to see this once you have selected the colour and size of the product you want. We can only take pre-orders up to 28 days in advance. Normally we will dispatch your order within 14 working days.
To pre-order an item, you will need to add the available product colour and size to your shopping bag as if you were placing a normal website order. You will then need to follow the check-out process as normal and pay for the item. As soon as the item is available we will send it out. If your order contains a mix of pre-orders and in stock items, your order confirmation email will contain both in stock and pre-order items.
If after placing your order you decide you no longer want it please contact Customer Services on 017 7753 123 or firstname.lastname@example.org
Please bear in mind that if you do place a pre-order it will be treated as a normal order and the monies will be taken from your account when the order is dispatched. Unfortunately gift cards cannot be accepted as payment for pre-order items.
Not all items that go out of stock will be available for pre-order. If stock is not available, we will issue you a full refund.
Note: Since pre-order are made just for you and therefore cannot be returned, unless there are quality issues.
If you have any further queries please contact our Customer Services Team on 017 7753 123 or email@example.com.
What is a preorder product?
A preorder product is a product that has not yet been released. By preordering, you are booking yourself the product you like.
If I Preorder an item when will I receive it?
We will ship your preordered item to you within 14 working days.